FAQ

  • How can Doona be certified as a stroller and car seat? I've never heard of this with any other baby product.
  • Is there a version of Doona for twins?
  • How to adjust the shoulder straps height?
  • The European Doona does not come with a chest buckle, is that something that is required in the USA, and if so is there a way to purchase a chest buckle?
  • Is it safer to install the Doona car seat with the base or with the vehicle seat belt?
  • If I have a US Doona and travel to Europe, is this a problem?
  • How can Doona be more useful than a trio when it only has two functions instead of three?
  • Is there a version of Doona for older babies?
  • How to use the brakes of the Doona?
  • Can I buy a second hand Doona?
  • How do I register my Doona and base?
  • How can I wash the Doona?
  • Can I fold and unfold the Doona with the baby inside?
  • Where can I find videos on How To Use the Doona?
  • Since the Doona doesn't lay flat, is the position a healthy one for newborns and babies to spend several hours a day in (as opposed to carriages that lay totally flat)? Is there a time limit (I've heard of the "2 hour rule")?
  • Where is my Doona's user guide located?
  • My Doona is past the two years but something is broken. How can it be fixed if it is no longer under the warranty?
  • I need new wheels - how can I get this? (other parts can replace the word “wheels”)
  • What is the warranty on my Doona?
  • How do I know if the shoulder straps are not too tight for my baby?
  • How long can I use the Doona car seat or when does it expire?
  • What quality testing does Doona undergo?
  • Can I use the Sunshade Extension and Insect Net at the same time?
  • What is ISOFIX?
  • We got into an accident. Is our LATCH base still okay to use?
  • Can I use the Doona without the base?
  • Can the fabric of the Doona be washed?
  • How can I protect my vehicle seat when using Doona?
  • How can I protect my baby from the rain?
  • How can I protect my baby from insects?
  • How can I protect my baby from the sun?
  • What is the difference between Doona and Doona+ models?
  • What is the Head Support?
  • What is the Infant Insert?
  • Where can I buy the Doona?
  • How much does the Doona cost?
  • What are the different ways to use the Doona?
  • I noticed my handle bars have loosened when I steer my stroller. I love using this stroller for my baby and I wanted to know how this can get fixed as soon as possible.
  • Can I use accessories from other brands with the Doona Car Seat?
  • How long can I keep using the Doona car seat for my baby?
  • Is there a question we can write for this?
  • Can the Doona be used on all seats in a car?
  • How can you say that your products are such high quality? Things made on assembly lines can get messed up...
  • Can I use my own diaper bag on the Doona?
  • How safe is Doona? Has it been tested by any consumer organizations other than crash testing?
  • Is Doona certified to be taken on an airplane?
  • Can I use the Doona with an inflatable seat belt?
  • It says on your website that Doona is made of "baby safe materials" - what does this mean exactly?
  • How does the Doona anti-rebound protection feature work?
  • How does the Doona Side Impact Protection work?
  • The handle does not extend what should I do?
  • Why did you guys chose a 5-point harness for the Doona?
  • How does the Energy-Absorbing Foam work?
  • What are the different things Doona is tested under in testing labs internationally?
  • We got into an accident. Our baby wasn't in the car, nor was the Doona, but the ISOFIX base was. Does it need to be replaced?
  • Can you give any details about Doona's crash testing?
  • I just got into a very serious accident. Our car was totaled. The Doona saved my baby's life. If the Doona looks fine, can I still use it?
  • You don't have a seat liner. Can I use a universal one on the Doona?
  • What are the manufacturer's date and expiration date actually mean?
  • Can I use the Rain Cover in the car?
  • My Doona is broken, the part that holds the canopy is cracked. Can I get a new Doona?
  • What is the correct height of the shoulder straps for my baby?
  • Can I use the 360 Protection in the car?
  • My baby is only a few months old and the harness straps feel too tight, what should I do?
  • When using Doona in the car, how should the Doona handle be positioned?
  • Where do I find the model number on my Doona to register my product?
  • Can I use the Sunshade Extension in the car?
  • Can I install the Doona car seat in a forward facing position?
  • I wanted to know if Doona uses chemical flame retardants in/on the car seats.
  • When should the Head Support be removed?
  • Until which age can I use the Doona?
  • Why should I use the Infant Insert?
  • Do you have a suggestion of something to use on the Doona when it is cold?
  • What is covered under the 2-year warranty?
  • I want to buy a Doona from a store that isn't showing Doona logo. How can I know it isn't a fake?
  • The handle does not rotate what should I do?
  • Our Doona's wheels drop fast when you're holding it from the handle in the air waiting for the wheels to deploy. Is the Doona broken?
  • Is the Doona back reclinable?
  • I would like to see the crash testing for the side impact and hear more about it for the Doona.
  • I have an EU Doona and now live in the US. I'd like to buy a chest clip, is this possible?
  • How can I install my ISOFIX base?
  • Is there any way to remove the straps from the Doona car seat? My baby recently soiled the seat.
  • What are the differences between the different versions of the Doona. Do I have to buy the Doona from my country?
  • Where is the Energy-Absorbing Foam located in the Doona car seat?
  • I lost my Doona's user guide - where can I find it online?
  • The wheels of my Doona won't move! What is wrong?
  • I read somewhere that someone wrote that after just a few minutes in the Doona, their baby had red strap marks on his legs from the Doona’s 5 point harness. What are your thoughts on this?
  • Is Doona small enough to push along the aisle of airplane?
  • How do I know that the Doona won't collapse from stroller into a car seat as I'm walking with it?
  • What speed was the Doona crash tested?
  • What is LATCH?
  • Does the LATCH base fit any other car seat?
  • I got a hole in my Doona's fabric. Is this covered by the 2-year warranty?
  • I got into a fender bender, a small accident. Do I need to replace the Doona?
  • What is the difference between the European and the US harness?
  • My baby is uncomfortable with the Head Support. Is it safe to remove it from the Doona?
  • What do I need to check after I have installed the LATCH base?
  • What age should the Infant Insert be removed?
  • Can I install the Doona base on an airplane seat?
  • I was in an accident. My baby wasn't in the car, but the Doona was. Do I still have to replace it?
  • I've checked your list of distributors and didn't find my country on it. Can you ship to a country that doesn't have a distributor?
  • Does the Isofix base fit any other car seat?
  • How can the Rain Cover be cleaned?
  • Can you let me know what cup holder accessory is compatible with Doona?
  • What must I check when I am installing the Doona in the car, to make sure that I have followed the "check list"?
  • Can I install the Doona Car Seat in the front seat of my car?
  • What is the warranty on the accessories?
  • How do I use and extend the handle?
  • My canopy keeps bouncing back and won't stay extended. What can I do to fix this?
  • We want to use a bunting or footmuff. Can we use a universal one?
  • Can I use the LATCH base with an EU Doona?
  • What is the best way for me to recycle/ dispose of the Doona carseat/stroller in the US when the time comes that it's expired or I don't need it anymore?
  • What features does the Doona LATCH Base include?
  • Is the Doona really that much heavier than other car seats? I'm worried it will be too heavy for me to carry.
  • My baby recently soiled the seat. Is there a way to remove the harness so they can be washed?
  • How can I protect my Doona underneath the airplane?
  • Recently the left side of my handle does not stay up in the extended position on the first try. It often takes one or two tries to get it to remain extended. Is there anything you can do about it?
  • Can the Doona be installed with the seat belt?
  • Can I use the rain cover in the car?
  • Can I install the ISOFIX base with the vehicle belt?
  • My Doona won't click into the base anymore. Help please.
  • Can the Doona be used on all seats in a car?
  • My baby is sweaty. What can we do?
  • I don't live in the US but want to recycle my Doona. Do you guys collect it to be recycled?
  • Is the Doona compatible with a buggy board or foot rest?
  • When should I remove the Infant Insert?
  • Can the Head Support be washed?
  • How do I install the Doona in the car without the base?
  • Can I use the ISOFIX with underfloor storage?
  • I want to use the Doona with a base but don't have the ISOFIX connectors. What can I do?
  • My baby is only a few months old and the harness straps feel too tight, what should I do?
  • Where can I find the aircraft approval sticker on the Doona?
  • I am 6'3" and the Doona handle is a little low for me. Is there is a way for extend more the handle or an add-on?
  • How should the Doona LATCH Base Lock Offs be used when installed in the car with the vehicle seat belt?
  • Can I install the doona ISOFIX base safely in my car that has underfloor storage if I use the storage box fillers?
  • Can the Infant Insert be washed?
  • How do I install the Doona on an airplane seat?
  • Can I install Doona car seat using both the base AND the vehicle seat belt?
  • Why does it look like the handle is different for the US versus EU Doona? Is there a difference?
  • Can I put the Doona in the overhead compartment of a plane?
  • How can I ensure the ISOFIX will fit my car?
  • Seat belt is too short to go around the Doona. What can I do?
  • What is the best way to travel with the Doona on an airplane, if I don't want to buy a seat for it?
  • There are ISOFIX loops in the back seat of my car, but this car model is not mentioned in your car list. Will it still fit?
  • Can I use the Doona in any car? Is there a list of cars that are compatable with the Doona?
  • My car is not listed in the car fitting list. How do I know if it will fit?
  • Do I need to print anything before flying with my Doona? Do I need a certificate or something?
  • I just flew British Airways and was not allowed to bring my Doona on! Why is this?
  • What do I need to check after I have installed the ISOFIX base?
  • I was denied boarding on United with the Doona. They claim it's not FAA approved. Where can I get a letter saying that its FAA approved?
  • The leg of my ISOFIX base is too short. Do you have any extensions for this?
  • I bought a ticket for my Doona on Easy Jet and when I got there, they wouldn't let me bring the Doona on, saying that it was too big for the seat! How can you say that the Doona is airplane approved when it isn't?!
  • What is Semi-Universal approval?
  • If I fly to another country, can I use the Doona there?

Multi-standard certification

How can Doona be certified as a stroller and car seat? I've never heard of this with any other baby product.

Doona is the only product globally to have successfully been tested and certified under 3 different stringent baby product standards – Car Seats, Strollers and Reclined Cradles. Moreover, Doona has been certified under these three standards in both Europe and the US.

US vs. EU Doona certification

The European Doona does not come with a chest buckle, is that something that is required in the USA, and if so is there a way to purchase a chest buckle?

Chest clips are not a requirement in the US, but we included them in the US version because chest clips are found on many US car seats. Whereas chest clips are illegal in European car seats (certified R44), so an EU Doona cannot have one.

What are the differences between the different versions of the Doona. Do I have to buy the Doona from my country?

While there are two types of Doonas, the US Doona (which comes with a LATCH base) and the EU Doona (which you can buy the ISOFIX base for separately), there is essentially no difference in the two products and their functionality. Each adheres to each standard's necessities. Within countries, there are even more differences (the UK has a different type of fabric because they have special requirements, while other countries need the spoke language written on it and not just English, so they have different fabric, too, since our warnings and labels are sewn onto the fabric, etc.).
 
The specific differences between the US and EU Doona are as follows:
- How the buckle of the harness closes
- Where the car's seat belt passage attaches the Doona to the car
- The different bases (LATCH vs. ISOFIX)
-The chest clip (for the US version - chest clips are illegal by the EU standard)

What is the difference between the European and the US harness?

Doona successfully passed all legally required compliance tests, as well as the beyond-compliance tests to comply with the highest European, US, and some other local standards.
Both EU Doona and US Doona are designed with a 5 point harness.
The European standards require allowing a parent to release the harness in a single motion. Therefore, the European Doona harnesses do not have a chest clip. The US harness includes a chest clip to keep the straps properly placed on the child’s shoulders.

The EU harness buckle is a puzzle buckle where you have to place one of the tongues on top of the other then click them into the crotch buckle.

The US harness buckle is a single tongue buckle where you have to click each one tongue after another into the crotch buckle.

IMPORTANT: This difference in design doesn’t mean one is better than another, both designs successfully passed all required tests.

Aircraft approval

Is Doona certified to be taken on an airplane?

The Doona is certified for air travel without the base. For more information, read more about it here: https://simpleparenting.co/aircraft-approval/. Please note that we always recommend checking with the airline before booking a seat for your Doona first.

Is Doona small enough to push along the aisle of airplane?

Yes, the Doona is small enough to push along an airplane aisle. According to both 14 CFR 25.815 (US) and NPA 2008-18 (EU) regulations, the minimum required aisle width in aircraft with more than 20 passengers is 20 inches in which Doona can easily pass through.

Can I install the Doona base on an airplane seat?

No, the Doona is only certified for aircraft WITHOUT the base.

How can I protect my Doona underneath the airplane?

We recommend packing the Doona inside the Doona Travel Bag or Padded Travel Bag. Please note that we always recommend to gate check your Doona instead of sending it as luggage, as being sent as luggage may result in varying degrees of damage to your Doona. Lastly, we also recommend removing the canopy if sending it as luggage, as its connectors tend to break more often with the luggage handlers.

Where can I find the aircraft approval sticker on the Doona?

The aircraft approval sticker is located at the back of the Doona.
Please note that we always recommend checking with the airline before booking a seat for your Doona first.

How do I install the Doona on an airplane seat?

Place Doona on the respective seat on the plane in the rearward facing position. Check the red line on the side of the Doona to make sure it is level with the ground. Please note that folding the armrests upwards can facilitate the installation of your Doona.
Feed both ends of the lap belt through the belt guides of the Doona by the handle. Make sure that the belt is not twisted!
Lastly, close the belt buckle and tighten the belt.
Be sure to contact the airline company in advance to make sure that you can bring the Doona on board. For more details, please refer to the user guide, here.

Can I put the Doona in the overhead compartment of a plane?

Doonas have been known to fit in large airplane overhead compartments, like 777s. But if it does not fit, you can always gate check your Doona or use it in an airplane seat (just confirm with the airline beforehand).

What is the best way to travel with the Doona on an airplane, if I don't want to buy a seat for it?

Since all airlines allow the option to check-in a car seat or stroller at the gate FREE OF CHARGE, we recommend always gate check your Doona instead of sending it as luggage. It is obviously safest if you gate-check your Doona in the Doona Travel Bag or Doona Padded Travel Bag. Sending as luggage may result in varying degrees of damage to your Doona. We have specially designed a Gate Check label to prevent this from happening. The label is included with all Doona travel bags. Before traveling, please ensure that the Gate Check label is properly attached to the Doona travel bag handle.

Do I need to print anything before flying with my Doona? Do I need a certificate or something?

There is no need to print anything before flying, as the airplane approval stickers are located on the back of the Doona.
You can also show them to the user guide, which states that the Doona is certified for air travel.

See the user guide here: https://simpleparenting.co/user-guides/

However, we always recommend checking with the airline before booking a seat for your Doona first.

I just flew British Airways and was not allowed to bring my Doona on! Why is this?

British Airways does not allow any Group 0+ car seats because they are always rear-facing and British Airways wants children to be front-facing. This is a British Airways-specific requirement that is their own policy. We do not state that Doona can be brought onto every plane. We state that Doona is certified for airplane use and this was done in the EU by TUV, which is probably the most highly respected testing facility in Europe.

Be sure, next time, to give the airline a call to make sure that 1) rear-facing car seats are allowed and that 2) Doonas are allowed (you can tell them that the certifications Doona holds are: ECE R44, EN1888, EN12790, FMVSS213, ASTM F833, ASTMF2050 [and that it has stickers for TUV and FAA approval].

I was denied boarding on United with the Doona. They claim it's not FAA approved. Where can I get a letter saying that its FAA approved?

There is actually no such thing as an FAA sticker for air travel, as the FAA does not approve car seats for flights. Instead, in order to use a CRS (child restraint system) on a plane, it needs to meet the relevant US standard, which in Doona's case, is the FMVSS 213. We tested Doona (both the US and EU models) in the US airplane test which is part of FMVSS 213 and we passed. Therefore, we have the sticker that is permitted and required by the standard for air travel.

Therefore, we are allowed to use the official language for aircraft approval and we have it on the stickers on the Doona (both US and EU models): "This restraint is certified for use in motor vehicles and aircraft". You can find more information at: https://simpleparenting.co/aircraft-approval/

I bought a ticket for my Doona on Easy Jet and when I got there, they wouldn't let me bring the Doona on, saying that it was too big for the seat! How can you say that the Doona is airplane approved when it isn't?!

As we state on our website and in our user guide, before booking tickets for your Doona, you must check with the airline beforehand to make sure that they allow rear-facing seats and specifically ask about Doonas, too. Some smaller airplanes have seats that are much more narrow than standard-size planes, so most (if not all) 0+ car seats will not fit on the seat.

If I fly to another country, can I use the Doona there?

No car seat, not just Doona, abides by more than one country's safety regulations. Doona currently is certified under US and EU safety standards. If you buy a US Doona, you should use it in the US. Were you to go on vacation to Europe for a short trip, then the use of a US Doona would be fine. For an extended trip (months to years), we recommend buying a Doona that abides by that country's safety regulations: https://simpleparenting.co/standards-certifications/. All EU Doonas can be used throughout the world wherever there are EU safety standards. All Doona models are safe, of course. :)

Baby safe materials

It says on your website that Doona is made of "baby safe materials" - what does this mean exactly?

Doona is the only car seat that is certified under different standards (Car Seats, Strollers, and Reclined Cradles), which warrants that the product meets the anti-flammability requirements of all of these standards combined. As such, Doona is comprised of baby-safe materials and contains no hazardous heavy metals, lead content, Phthalates, PAHs, Cadmium, Azodyes, and other unsafe materials. The product is also tested to meet the highest flammability requirements, including California Proposition 65 and UK fire retardancy requirements - UK BS 5852.

I wanted to know if Doona uses chemical flame retardants in/on the car seats.

All materials used by Doona are carefully tested and approved under the most strict European and US standards and the REACH regulation, including SVHC (Substances of Very High Concern), and meet all the requirements and do have flame retardants. Not only are the materials used free of any hazardous chemicals, but they are also tested for their durability and quality to assure the safe and continuous use of the products.

Award winning design

How safe is Doona? Has it been tested by any consumer organizations other than crash testing?

Doona+ has been rated very well by both European and American consumer organizations.
For European consumer organizations:
Stiftung Warentest, ADAC, and their associates at the ICRT rated Doona+ overall as good while in the pollutant test the Doona+ rating was very good.
Kids go magazine rated Doona+ with the highest score of 1.4 (very good) after the product was examined by a few families in their daily lives for a few months. The families pointed out that they recommend the Doona+ for being innovative, safe, and easy to use.
For American consumer organizations:
Consumer Reports rated Doona overall as very good while in the safety test the Doona rating was excellent.
NHTSA (USA National Highway Traffic Safety Administration) rated Doona with the highest score of 5 stars.
In addition, Doona has received more innovation awards than any other car seat, over 30 awards and counting! https://simpleparenting.co/company/#sp_awards

Anti-rebound protection

How does the Doona anti-rebound protection feature work?

Unlike typical car seats, Doona’s unique structure enables positioning the handle against the back of the seat of the car, thus providing the baby with exceptional Anti-Rebound protection. In case of a collision, the Anti-Rebound handle will absorb the impact and prevent the Doona™ from rotating quickly towards the back of the seat, thus dramatically reducing rebound injuries.

When using Doona in the car, how should the Doona handle be positioned?

When installing the Doona in the car, with or without a base, tilt the handle toward the vehicle seat in an anti-rebound position.

What must I check when I am installing the Doona in the car, to make sure that I have followed the "check list"?

When installing the Doona in the car without the base, check the following things: 
1.        The Doona is installed rear-facing – not front-facing (and also that the red line on the side of the Doona is level with the ground).
2.        The vehicle's seat belt is correctly routed through the Doona belt guides (3 points). 
3.        The vehicle belt is tight and locked off.
4.        The Doona harness is properly tightened.
5.        The handle of the Doona is in the anti-rebound position. 
6.        Shoulder pads are positioned on the shoulders (not on the chest).
7.        Chest clip is positioned at the chest (not under the neck) – this is relevant for US Doonas only
8.        That the Head Support always used (at least when driving) to enhance side-impact protection.
9.        Infant insert is removed if babies are older than 3 months or 5kg/11lbs. 
"

Side impact protection

How does the Doona Side Impact Protection work?

Doona’s unique double wall structure, which enables the folding of its wheels into the Doona™ body, delivers an additional significant safety benefit. The two layers of durable, impact-absorbing plastic, along with additional layers of EPS, foam, and textiles provide enhanced side-impact protection, which better protects the baby in case of an accident.

I would like to see the crash testing for the side impact and hear more about it for the Doona.

Doona’s unique double wall structure, which enables the folding of its wheels into the Doona body, delivers an additional significant safety benefit of side-impact protection. The two layers of durable, impact-absorbing plastic, along with additional layers of EPS, foam and textiles provide enhanced side-impact protection, which better protects the baby in an unfortunate case of an accident. Doona is frequently crash-tested in Europe and the US and, in both markets, it has been found to pass all relevant tests and protect the child in case of an accident.

As for Doona’s test reports, we regard these as confidential and we do not share them. However, we can confirm that Doona passes all required safety standards for sale in Europe and in the US.

Fail-safe mechanisms

The handle does not extend what should I do?

The Doona was designed with several "fail-safe" mechanisms. One of them was how the handle was designed: in order to prevent misuse, it can only be extended when the handle is in the rear-facing stroller position.
To rotate the handle into a stroller mode, press both white buttons simultaneously (located on both sides of the handles) and then rotate the handle to the rear-facing stroller position. To extend the handle, press the white button at the top of the handle and then pull the handle towards you.

How do I know that the Doona won't collapse from stroller into a car seat as I'm walking with it?

Two of the most common causes of injury from car seats and strollers are misuse and improper installation. With this in mind, Doona™ was developed to include multiple fail-safe mechanisms preventing the following:
o        Unintentional folding/unfolding of Doona
o        Sudden extension of the Doona handle while in carrying mode
o        Rotation of the Doona handle while in “on-the-go” mode”
Doona’s fail-safe mechanisms prevent parents, and caregivers, from accidentally misusing Doona, thus improving babies’ safety.  

 

5-point harness

Why did you guys chose a 5-point harness for the Doona?

We believe that a 5-point harness better protects a child in case of an accident when forces are transferred to the car seat and to the child. The child’s rigid body parts (shoulders and hips/pelvis bone) can withstand the high load forces of a crash better than the soft body parts (lower abdomen). With a 5-point harness, the child’s abdomen area is better protected and does not have to endure high loads.
 
The shoulder straps can easily be adjusted, they should be placed at or slightly below the child's shoulders. 
 
In addition, in case of an accident a child might be ejected from the car seat, the 5-point harness ensures that the child is well secured and keeps the child in the safest position within the protective seat shell.

I read somewhere that someone wrote that after just a few minutes in the Doona, their baby had red strap marks on his legs from the Doona’s 5 point harness. What are your thoughts on this?

When the Doona is properly used, this should never happen. It is possible that since 3-point harnesses are common in Europe, this reviewer was not used to a 5-point harness, which is much safer to use. Therefore, what this reviewer believed was "too tight" was a safer harness than other European car seats have. This could theoretically happen only if the Doona is misused, like having a child in it that is too big or continuing to use the Infant Insert, even though the baby is larger than 5 kg/11 lbs or 3 months old. However, with hundreds of thousands of Doonas sold around the world, this is not a complaint that we ever get.

Energy-absorbing foam

How does the Energy-Absorbing Foam work?

Energy-absorbing foam absorbs some of the impact forces that occur during a crash, keeping your child from absorbing them therefore preventing or minimizing an injury.
The EPS foam also acts as a barrier between your child and the seat shell and any other rigid objects such as the vehicle door or window.

Where is the Energy-Absorbing Foam located in the Doona car seat?

There are different kinds of "energy" absorbing foams, like EPS, located where it is most necessary, inside of the shell and at the Head Support.

Testing labs

What are the different things Doona is tested under in testing labs internationally?

As part of the car seat and stroller certification process, the Doona was tested by several international labs for various hazards including sharp edges, finger trapping, small parts, and pinching hazards. The Doona passed all of these tests and is certified for use of newborn babies according to the US and EU safety standards.

Safety attributes of Doona accessories

Can I use my own diaper bag on the Doona?

The Doona™ All Day Bag, Essentials Bag, and Snap-on Storage were all designed to maintain Doona’s stability. These products have been tested and certified for safe use with Doona, without the risk of tipping or destabilizing Doona. Since we have only tested our own accessories with the Doona, we cannot confirm whether other accessories are safe to use.

You don't have a seat liner. Can I use a universal one on the Doona?

All Doona accessories have been tested and certified for safe use with Doona, without the risk of tipping or destabilizing Doona. Since we have only tested our own accessories with the Doona, we cannot confirm whether other accessories are safe to use. Since we currently do not have a seat liner for the Doona, you can probably find a universal one to use, but we suggest that you try it at the store with your Doona. We only like to recommend accessories that we have personally tested in our testing facilities (as all of our accessories have been tested). The other option is to buy a second Doona seat cover so you always have one available if you need to wash it.

We want to use a bunting or footmuff. Can we use a universal one?

All Doona accessories have been tested and certified for safe use with Doona, without the risk of tipping or destabilizing Doona. Since we have only tested our own accessories with the Doona, we cannot confirm whether other accessories are safe to use. Since we currently do not have a footmuff or bunting for the Doona, you can probably find a universal one to use, but we suggest that you try it at the store with your Doona. We only like to recommend accessories that we have personally tested in our testing facilities (as all of our accessories have been tested).

Can I use the rain cover in the car?

Yes, you can! The Doona Rain Cover and Sunshade Extension were designed to provide the baby with excellent protection from rain, wind, and extreme sunlight. The rain cover provides the baby complete protection from rain while the Sunshade Extension provides the baby excellent sunlight protection with a UPF rating of 50. Both accessories have been tested and certified to be used both in and out of the car.

Crash testing

Can you give any details about Doona's crash testing?

Doona complies with the highest EU, the US, and some other local standards*. As such, we conducted more than one hundred crash tests to ensure the baby’s safety and protection in a wide range of crash scenarios. On top of the compliance testing, Simple Parenting conducted numerous tests, in extreme conditions, to assure that Doona does not just meet the standards, but exceeds them. The additional tests included collision at very high speeds, collision at freeze conditions, collision using a 3-year-old dummy, and/or additional weights, etc.

Doona successfully passed all legally required compliance tests, as well as the beyond-compliance tests. In frontal collision tests (the most frequent type of car accident), Doona scored a high 5-star rating.

What speed was the Doona crash tested?

Doona passed the US and EU safety regulations, which require it to be crash-tested at 50 km/hr. However, we went above and beyond the requirement and had it tested with consumer organizations [ADAC (Europe) and NCAP (USA)], which then subsequently crash-tested it at 70 km/hr.

Inflatable seat belt

Can I use the Doona with an inflatable seat belt?

Inflatable seat belts are now found in the back seats of some Ford & Lincoln vehicles (starting in 2011) as well as some Mercedes vehicles.
Based on an analysis of vehicle seat belt system testing results, the current Ford Motor Company (Ford & Lincoln vehicles) Inflatable seat belt system is approved for use with Doona car seat using a “Lap shoulder belt standard installation without the base. With the base, the lock-off mechanism won’t close around the inflatable seat belt.                                                                                                                                               If the seat position has lower anchors, you can install your Doona base with the lower anchors. You can install the Doona with inflatable seat belts. Please be aware that if you are installing the base with an inflatable seat belt, you will not be able to use the shoulder belt lock-off. Instead, you will need to lock off the seat belt with the retractor. When installing the Doona without the base, do not use the European method, use the lap-shoulder belt standard installation.

Continuous Quality Testing

How can you say that your products are such high quality? Things made on assembly lines can get messed up...

Every Doona, which comes off the production line, is tested by a specialized Quality Assurance team member for 20 minutes in order to ensure that all of Doona’s mechanisms are functional and that the products meet the highest quality standards. This process is conducted above and beyond the relevant regulations and is a testament to our commitment to quality.

What quality testing does Doona undergo?

What quality testing does Doona undergo?

Doona is committed to the quality of its products, and as such, has implemented a multi-layered Quality Assurance Plan (“QAP”).  This QAP consists of 5 different layers of quality inspection, which take place prior to, during, and following the production of the products: 
•        IQC - Incoming Materials Quality Control –  examines raw materials prior to use in the production (materials and components which do not meet the requirements are rejected) 
•        IPQC – In-Process Quality Control – comprised of a series of test stations, tested on the line prior to their final assembly and packaging (carefully designed based on several considerations including failure probabilities and severities)
•        FQC – Final Quality Control – conducted on 100% of products coming off the production line (any issue detected is returned to the line for re-work or discarded (this takes approx. 20 minutes per Doona) 
•        FRI – Final Random Inspection – tests are implemented on a large random sample of finished products 
•        SQC – Special Quality Assurance – tests are conducted on a small random sample of products, undergoing severe stress and abuse testing to determine failure points, consistency of materials across batches, and potential consumer misuse issues (products that undergo SQC testing are scrapped and do not return into the batch)  

Independent QA team

Is there a question we can write for this?

In addition to tests conducted in the leading labs in the US, Europe, and Asia, we established a fully automated, high-tech, in-house testing facility. In this facility, we continuously conduct more than 20 different tests, which are not part of the standard tests, to ensure durability over time, prevent consumer misuse, etc.

Warranty

What is the warranty on my Doona?

For the Doona, we provide a 2-year warranty against manufacturing or material defects. The warranty period is effective from the day of purchase.

As proof of purchase, we ask that you register your Doona Car Seat online at www.simpleparenting.co/register, or fill out the warranty card and retain it for the whole term of the warranty period. Please also retain your sales receipt.

The warranty covers Doona Car Seats that have been handled properly and have been sent to us in a clean condition.

The warranty does not apply in the following cases:
• Natural signs of wear and damage resulting from excessive stress.
• Damage resulting from inappropriate or improper use.
• When the product has been used for a purpose other than that provided for in the instructions for use.

In the event of a warranty claim, please contact us directly."

What is covered under the 2-year warranty?

Due to normal usage, all materials except for textile are included in the 2-year warranty. However, if there is damage to any textile, please contact us with your sales receipt and we decide case by case if it is covered by the warranty.

What is the warranty on the accessories?

With proof of purchase, all accessories have a 1-year warranty.

Replacement Parts

I need new wheels - how can I get this? (other parts can replace the word “wheels”)

For the Doonear warranty against manufacturing or material defects. The warranty period is effective from the day of purchase. If you need any replacement parts and it is during the 2-year warranty, you can get this from your local distributor.

As proof of purchase, we ask that you register your Doona Car Seat online (www.simpleparenting.co/register), or fill out the warranty card and retain it for the whole term of the warranty period. Please also keep your sales receipt.

The warranty covers Doona Car Seats that have been handled properly and have been sent to us in a clean condition.

The warranty does not apply in the following cases:
• Natural signs of wear and damage resulting from excessive stress.
• Damage resulting from inappropriate or improper use.
• When the product has been used for a purpose other than that provided for in the instructions for use.

In the event of a warranty claim, please contact us directly.

My Doona is broken, the part that holds the canopy is cracked. Can I get a new Doona?

Your Doona is not broken. Only the piece called the canopy clip has cracked, which is something that can be replaced yourself (you don't even need to send it in to be repaired).

You need to be in contact with your local distributor as they have those replacement parts: https://simpleparenting.co/international-partners/. If you're from the US, please submit a ticket on their support website: http://support.usa.doona.com/home.

Be sure to send to your local distributor: 1) pictures of the broken piece and 2) your proof of purchase in order to speed things up.

Please note that if your canopy clip broke because you recently flew, we suggest seeing if the airline will pay towards this as they did the damage. You need to file a claim and they will have to pay for damages if it was done by them, even retroactively.

When you receive the parts, please watch these videos: https://vimeo.com/196607280?ref=em-share and https://vimeo.com/193904378 (Note: you will receive a canopy stay and two clips, so you can replace both sides).

Expired Warranty

My Doona is past the two years but something is broken. How can it be fixed if it is no longer under the warranty?

If your Doona is no longer under the 2-year warranty, it can still be fixed (just not for free). You need to be in contact with your local distributor as they have those replacement parts: https://simpleparenting.co/international-partners/. If you're from the US, please submit a ticket on their support website: http://support.usa.doona.com/home. 

User Guide

Where is my Doona's user guide located?

The user guide of the Doona is located on the bottom of the Doona, underneath where the harness is routed between the seat body and metal bar. It can be removed, but it is best to leave it there for safe keeping for any future references. You may also find the user guide on our website: https://simpleparenting.co/user-guides/ 

I lost my Doona's user guide - where can I find it online?

All user guides for Doona products can be found here: https://simpleparenting.co/user-guides/

2-hour rule

Since the Doona doesn't lay flat, is the position a healthy one for newborns and babies to spend several hours a day in (as opposed to carriages that lay totally flat)? Is there a time limit (I've heard of the "2 hour rule")?

The Doona was not necessarily made to replace a stroller but more for short trips out of the car (like doctor's appointments, buying gas, short trips to the mall, etc). Depending on the location, different countries deem the Doona an "acceptable" replacement for a stroller that is used in the car, whereas other countries do not. Most Doona customers have a stroller for their home use and the Doona for any traveling in the car or for trips out of the car.
 
While many people claim a time limit (2 hours, 1 hour, 20 minutes, etc.) on how long a baby can be in a car seat, it is not as simple as answer as that. What we recommend is keeping an eye on your baby at all times. A baby could be sleeping in a car seat, baby seat, crib, etc. for hours and be fine or a baby could be put down in one of these aforementioned devices and have trouble breathing immediately. 
 
You need to periodically check on your baby to make sure everything is okay and don't leave your baby in *any* device, be in the Doona, a baby bouncer, carrier, etc. for too long. Babies need to stretch. Just trust your instinct and your baby should be fine. 
 
Dr. Kinane, the doctor who oversaw the study on hypoxia for babies told us that the biggest concern regarding breathing issues and not being in a lie-down position is more with newborn babies for the first couple months of their lives. Once babies are older than 2-3 months old, the problem lessens dramatically.
 
Please read up on our Infant Insert (where you can also see the .gif on the Infant Insert). It pushes the newborn baby's bum up so that the body is ergonomically aligned, so the incline of the Doona is flatter for newborns. http://simpleparenting.co/insert/

How to Videos

Where can I find videos on How To Use the Doona?

You can find these videos on our website here: https://simpleparenting.co/howtouse/ Or find all videos on youtube here: https://www.youtube.com/channel/UCzLphvYyR2sp3IluPiUb6dw 

Opening and Closing

Can I fold and unfold the Doona with the baby inside?

Yes, it is safe to fold/unfold the Doona with the baby inside. Adjust the harness of the Doona car seat comfortably around your child before folding/unfolding the Doona.
See the How-To videos here: https://simpleparenting.co/howtouse/ (or https://youtu.be/_Yo8qdmO_DY and https://youtu.be/mLpp89U80rg)

Our Doona's wheels drop fast when you're holding it from the handle in the air waiting for the wheels to deploy. Is the Doona broken?

This is how the Doona was made. The wheels of the Doona come out quickly, but you can slow it down by lifting the car seat off the ground when the wheels are close to the ground (so they open against the ground instead of mid-air). The way of doing it like this makes sure that it doesn't fall in a jerky motion if your baby is in it.
 
We have many promotional videos showing different angles and concepts of Doonas, and in some of the videos, the frames were slowed down to show the construction of the Doona and how it works.

My canopy keeps bouncing back and won't stay extended. What can I do to fix this?

Try pushing down hard on the canopy. The plastic won't break, don't worry. If your canopy still won't stay fully open, then contact your local distributor and send them a picture of the DNX label printed on the canopy: https://simpleparenting.co/international-partners/

How to clean it

How can I wash the Doona?

All of the fabric of the Doona (aside from the harness, which cannot be removed) can go into the washing machine and be washed on a COLD, DELICATE cycle. Be sure to wash them by themselves (meaning, not with other clothing that could possibly tear them) and hang them out to dry. Everything can be washed, even the Infant Insert and Head Support. But do not put anything in the dryer. All plastic can be wiped down with warm water and dirty wheels should be flushed with warm water (do not use soap, because you don't know what might be abrasive).

Is there any way to remove the straps from the Doona car seat? My baby recently soiled the seat.

Since the harness is the most important safety aspect of the car seat, this is not a part that can be replaced by the customer.

In order to clean it, first, make sure that it is thoroughly dry (after you initially wash off the mess). Start by putting the Doona upside down, with the fabric removed, and knock it gently on the bottom to remove as much of the loose dirt as possible. Then, using running warm water, rinse the harness off. We do not recommend using any soaps or detergents or anything other than water to wash the harness (there is a care label on the harness you can refer to). If you have a fabric spray that you know your baby does not have an allergic reaction you, you can finish by lightly spraying the harness if there is a smell remaining.

Second-hand Doona

Can I buy a second hand Doona?

It is strongly advised not to buy a used car seat because you do not know its history and there might not be any visible signs of an accident, and a car seat that was involved in an accident is not safe for your baby and have to be replaced. Moreover, the Doona warranty is only valid for the original owner, provided it was purchased from an authorized retailer. 

Twins/multiples

Is there a version of Doona for twins?

We are currently developing other products for babies and parents, but none of them is for twin car seats, at the current moment. 

How to use brakes

How to use the brakes of the Doona?

The rear wheels are fitted with a braking system which allows you to use just one pedal to control both the rear wheels. To apply the brakes, press the red brake lock pedal located next to the right wheel. To release the brakes, press the green brake release pedal located next to the left wheel. Always use the parking brake when placing and removing the child or when standing still, even for a few moments! Always check that the brake is fully engaged. 

The wheels of my Doona won't move! What is wrong?

Your brakes might be engaged. Press the green brake release pedal located next to the left wheel to release the brakes. Please note- the brakes must always be on when putting the child in or taking him out.

Usage after an accident

I just got into a very serious accident. Our car was totaled. The Doona saved my baby's life. If the Doona looks fine, can I still use it?

No, you should not continue to use the Doona. The reason why you should not use any car seat after a meaningful accident is that it is virtually impossible to assess the impact of the accident on the car seat and assure its structural integrity. Even if there are no visible damages to the product, some components might be damaged to a point where they might fail to serve their purpose in case of another accident.

NHTSA (the USA National Highway Traffic Safety Administration) explains here with regards to using a car seat after a minor to the severe accident: https://www.nhtsa.gov/car-seats-and-booster-seats/car-seat-use-after-crash

I got into a fender bender, a small accident. Do I need to replace the Doona?

You do not have to replace your Doona if it was a minor crash. You can define the severity of the accident if ALL of the following apply:

The vehicle was able to be driven away from the crash site.
The vehicle door nearest the car seat was not damaged.
None of the passengers in the vehicle sustained any injuries in the crash.
If the vehicle has airbags, the airbags did not deploy during the crash; and
There is no visible damage to the car seat.

NHTSA (the USA National Highway Traffic Safety Administration) explains here with regards to using a car seat after a minor to severe accident: https://www.nhtsa.gov/car-seats-and-booster-seats/car-seat-use-after-crash

I was in an accident. My baby wasn't in the car, but the Doona was. Do I still have to replace it?

You do not have to replace your Doona if it was a minor crash. You can define the severity of the accident if ALL of the following apply:

The vehicle was able to be driven away from the crash site.
The vehicle door nearest the car seat was not damaged.
None of the passengers in the vehicle sustained any injuries in the crash.
If the vehicle has airbags, the airbags did not deploy during the crash; and
There is no visible damage to the car seat.

NHTSA (the USA National Highway Traffic Safety Administration) explains here with regards to using a car seat after a minor to a severe accident: https://www.nhtsa.gov/car-seats-and-booster-seats/car-seat-use-after-crash

Next stage Doona

Is there a version of Doona for older babies?

We are currently developing other products for babies and parents, but none of them is a group 1-2-3 car seat. Since we are a development company, this is something that we have in mind to do. 

Doona vs. trio

How can Doona be more useful than a trio when it only has two functions instead of three?

Doona is a car seat first of all, with an integrated mobility solution. The Doona does not pretend to replace a stroller or a 3-in-1/trio. If parents want to stroll their baby for long hours, we encourage them to purchase a stroller. Doona provides a solution for modern parents who have to perform daily tasks that require running around with their babies.
Doona makes it easier to take a baby in and out of a car, taxi, train, or plane without having to carry the car seat by hand or having to connect it to a stroller. Lastly, the Doona also saves truck space in the car! 

US vs. EU Doonas

If I have a US Doona and travel to Europe, is this a problem?

There are two types of Doonas, the US Doona (which comes with a LATCH base) and the EU Doona (which you can buy the ISOFIX base for separately). Each adheres to each standard's necessities. Within countries, there are even more differences (since it is a safety item, countries are required to have the native language written on it and not just English, so they have different fabric, too, since our warnings and labels are sewn onto the fabric, etc.).

The specific differences between the US and EU Doona are as follows:
- how the buckle of the harness closes
- where the car's seat belt passage attaches the Doona to the car
- the different bases (LATCH vs. ISOFIX)
- the chest clip (for the US version - chest clips are illegal by the EU standard)

If you are traveling to Europe for a short trip, then it is perfectly acceptable to bring a US Doona. But if you are relocating to Europe, even if it is not permanently but for an extended period of time (like, for example, the lifespan of the Doona usage), then we recommend buying the EU model of the Doona. This goes for all car seats.
The safety standards adhere to only one country and not multiple standards.

I have an EU Doona and now live in the US. I'd like to buy a chest clip, is this possible?

Chest clips are not a requirement in the US, but we included them in the US version because chest clips are found on many US car seats. Whereas chest clips are illegal in European car seats, so you really don't need chest clips for your Doona.
 
For your personal knowledge, the version of the Doona you have complies with the European Safety Standards, not the US Safety Standards. Your Doona, therefore, is 100% safe to use, but you must understand that it is not tested under the US safety standards and therefore we cannot tell you that it is okay for you to use it in the US (if you are living there). This is true for all European car seats and American car seats, not just Doona. 
 
To learn more about the safety standards the Doona complies with and the testing we do, please read about it here: http://simpleparenting.co/standards-certifications/ and here: http://simpleparenting.co/doona-tests/

Can I use the LATCH base with an EU Doona?

We do not recommend this. The LATCH base was tested by US safety standards and the ISOFIX base was tested by EU safety standards.  While an EU Doona probably could, in theory, attach into a US LATCH base, we cannot say whether or not this is okay since they weren't tested together, nor can we stand behind any customer doing this.

Installation in car without base

Is it safer to install the Doona car seat with the base or with the vehicle seat belt?

Donna successfully passed all tests using both kinds of installation methods. Installed correctly, both methods are safe. Parents should always refer to the user guide and vehicles owner’s manual to determine the best way to install their car seat for their vehicle and their child. 

What is LATCH?

LATCH stands for Lower Anchors and Tethers for Children. These anchors are specifically designed for car seat installation. Since 2002, LATCH connectors are required by law in the USA for all vehicles. Check your vehicle manual to ensure that the vehicle is equipped with LATCH anchor points. 

What features does the Doona LATCH Base include?

Vehicle belt guides and Belt lock-offs.
Reclining knob and level indicator.
Proper Doona angle installation indicator.
LATCH connectors.

Can the Doona be installed with the seat belt?

US: The Doona can be installed in 3 ways:
1.        Lap-Shoulder Belt European installation (preferred)
2.        Lap-Shoulder Belt-Standard installation
3.        Lap Belt installation

EU: The Doona can be installed in the car by routing the shoulder belt around the back of the Doona.

How do I install the Doona in the car without the base?

For the correct installation of Doona in the car, please refer to the User Guide:

- Europe version (Page 31) (https://secureservercdn.net/184.168.47.225/a7f.c05.myftpupload.com/wp-content/uploads/2017/10/Do_User_Guide_US_Content_EN.pdf) 


- US version (Page 47) (https://secureservercdn.net/184.168.47.225/a7f.c05.myftpupload.com/wp-content/uploads/2017/06/Doona_seat_user_guide_ENGLISH_web.pdf)"

How should the Doona LATCH Base Lock Offs be used when installed in the car with the vehicle seat belt?

When using a lap-shoulder belt, lock only the shoulder portion of the vehicle belt on the side it enters the belt guides. Do not use the lock-offs when installed with a vehicle lap belt.

Seat belt is too short to go around the Doona. What can I do?

In some cars, the vehicle seat belt might not extend long enough to pass the vehicle seat belt over the top of the Doona after already being secured in the front belt guides.
 
The Doona might be slightly larger than other car seats due to its wheels. The unique double-wall structure, which enables the folding of the wheels into the Doona body, delivers additional significant safety benefits. The two layers of durable, impact-absorbing plastic, along with additional layers of EPS, foam and textiles provide enhanced side-impact protection which better protects the baby in case of an accident. 
 
Our "fix" for this problem comes from The Car Seat Lady (a famous YouTube vlogger on car seat safety). The first video is with Doona and the 2nd includes another option she calls the tipping trick:
 https://www.youtube.com/watch?v=sJW5W2xIy7c
 https://www.youtube.com/watch?v=_OdYP3ca2OA

Can I use the Doona in any car? Is there a list of cars that are compatable with the Doona?

Doona is certified as a Universal car seat, and as such, it fits all cars that can accommodate a newborn car seat. There might still be cars in which the Doona won’t fit (e.g. super-compact sports cars), but if the Doona doesn’t fit, neither will other car seats probably. The Fitting List on our website does not pertain to the Doona but only to the ISOFIX base, which is not sold in the US. 

The Doona does not need a base in order to safely secure it to the car, it merely makes installation easier and ensures that you attach it safely every time.

Postion in car

Can the Doona be used on all seats in a car?

For more information about vehicle compatibility, please refer to the user guide: https://simpleparenting.co/user-guides/

- Europe: page 31


- US: page 40

Can I install the Doona car seat in a forward facing position?

No, the Doona car seat is intended for rear-facing only.

Can I install the Doona Car Seat in the front seat of my car?

You may install the Doona car seat in the car as long as you:
NEVER use the Doona Car Seat on a passenger seat with an active frontal airbag!
NEVER install the Doona Car Seat on a rear-facing vehicle seat or on a side-facing vehicle seat. 

Can the Doona be used on all seats in a car?

The Doona can be installed rear-racing on any seat in the car, as long as it is not a rear or side-facing seat. If you install it in the front passenger's side seat, be sure to deactivate the airbag.
For more information about vehicle compatibility please refer to the user guide: https://simpleparenting.co/user-guides/. EU: page 31. US: page 40.

Shoulder straps

How to adjust the shoulder straps height?

Disconnect the shoulder straps from the metal harness plate located at the back of the car seat. Then pull out the shoulder straps from the front and remove the shoulder strap pads from them.
Thread the shoulder straps through the appropriate shoulder strap slot.
IMPORTANT: Shoulder straps must be routed at the same height or slightly below the child’s shoulders.
Reconnect the shoulder straps to the metal harness plate at the back of the car seat.
IMPORTANT: Make sure the straps are not twisted.
IMPORTANT: The shoulder straps that are attached to the metal plate, MUST be routed between the metal bar and the seat body.

What is the correct height of the shoulder straps for my baby?

Ensure the shoulder straps are inserted through the shoulder strap slots at or just below the child’s shoulders.

My baby recently soiled the seat. Is there a way to remove the harness so they can be washed?

Due to the way the Doona is designed, the straps are not replaceable. You can spot clean them or rinse with warm water.

Harness too tight

How do I know if the shoulder straps are not too tight for my baby?

A snug strap should not allow any slack. It should lie in a relatively straight line without any sagging. It does not press on the child’s flesh or push the child’s body into an unnatural position.

My baby is only a few months old and the harness straps feel too tight, what should I do?

Make sure that the harness straps, at the back of the Doona, are threaded between the Doona body and the metal bar. Check if the baby has outgrown the Infant Insert and remove it. Make sure the shoulder straps are not twisted. Verify that the shoulder straps are threaded in the correct height for the baby’s shoulders or slightly below the baby's shoulders.

Registration

How do I register my Doona and base?

FOR YOUR CHILD’S CONTINUED SAFETY
Although child restraint systems undergo testing and evaluation, it is possible that a child restraint could be recalled. In case of a recall, we can reach you only if we have your name and address, so please fill in the registration form to be on our recall list.
 
In order to properly register your child restraint system, you will need to provide the model number, serial number, and date of manufacture. This information is printed on the registration card and can also be found on a white label located on the back of the child restraint system.
 
Be sure to always keep your original proof of purchase in case you have any future issues with your Doona (the registration does not prove when you purchased your Doona.

Where do I find the model number on my Doona to register my product?

Please refer to the sticker at the bottom of the Doona car seat to find the model number.

Expiration

How long can I use the Doona car seat or when does it expire?

Please refer to the sticker at the bottom of the Doona car seat to determine its recommended useful life. Simple parenting recommends discontinuing the use of a Doona car seat after 6 years from the date of manufacture.

What are the manufacturer's date and expiration date actually mean?

The manufacturer's date is when the product was produced. The most stock of the Doona and Liki is sold within a few months after production, so this doesn't really make much of a difference when someone buys it. The expiration date is 6 years after the manufacturer's date, which means that in theory the Doona shouldn't be used after this date. Many car seat companies give a " deadline" date of when to stop using a car seat since it is difficult to gauge when the inner materials will start to deteriorate if left in conditions like extreme heat or cold. 

Another thing we use the manufacturer's date for, if a customer does not have their receipt to prove when they bought their Doona and they have an issue that needs to be fixed, as long as it is within 2 years from the manufacturer's date, then it is included in the 2-year warranty (but this is only in cases when the customer doesn't have their receipt anymore). Both of these can be found on the bottom of the Doona and are based on the traceability sticker.

What is the best way for me to recycle/ dispose of the Doona carseat/stroller in the US when the time comes that it's expired or I don't need it anymore?

If your child has outgrown your Doona and you are considering sharing it with a friend or family member, make sure the seat hasn’t expired, hasn’t been damaged or involved in a crash, and that all parts are in working order. Replacement parts are available here (in the US): https://www.shopdoona.com/collections/doona-spare-parts

Once your Doona expires and can no longer be used, check to see if there are car seat recycling options in your area. Here’s a link to find some options for the US: http://recycleyourcarseat.org/where-do-i-recycle-my-seat/

Your best bet might be to take your Doona to your local Target store. Target accepts and recycles materials from all car sears through a partnership with Waste Management. Check your local store for upcoming dates.

If you are unable to find a recycling option, please cut the straps on your Doona and put a big “X” across the serial number label before you throw it out.

I don't live in the US but want to recycle my Doona. Do you guys collect it to be recycled?

You should consult with your local municipalities and get their feedback since the recycling processes and capabilities change from one location to another. In some markets, recycling is very advanced while in others it almost doesn’t exist.

Doona vs. Doona+

What is the difference between Doona and Doona+ models?

Generally, there are no more Doonas being produced new, only Doona +. In the Doona+ version, we did some light modifications on the textiles and packaging, as well as the labels. 

Specifications (age/weight)

How long can I keep using the Doona car seat for my baby?

Age has nothing to do with your baby’s usage of the Doona. You can use it as long as your baby is within these specifications:

Suitability (EU)
Infant Weight: 1.8-13Kg 


Suitability (US)
Infant Weight: 4-35 lbs 
Infant Height: up to 32” (81 cm)

Until which age can I use the Doona?

Doona is not limited by age, but by weight. 
The weight limit for Doona is 35lbs (US version)/13 kg (EU version), or about 12 to 15 months, but it depends on each baby. Some parents told us they used Doona until 24 months. To make the most of Doona, we recommend starting using it from birth. 
There are three criteria that can help you to know if the car seat becomes too small for your child:
  -The level of their head: when the child's head is an inch from the top of the car seat shell
  -The maximum weight is reached
  -The level of the harness, which must be at the level of the shoulder or just below"

Is the Doona really that much heavier than other car seats? I'm worried it will be too heavy for me to carry.

The Doona weighs a little more than other car seats, weighing in at 7 kg/16.5 lb because the Doona is both a car seat and a stroller. Since the Doona can easily be transformed into a stroller, thanks to its integrated wheel system, it doesn't have to be carried often. 

Accessories of other brands

Can I use accessories from other brands with the Doona Car Seat?

Do not use aftermarket parts or accessories with the Doona Car Seat unless supplied or approved by Simple Parenting for use with the Doona Car Seat. Non-regulated aftermarket parts and accessories may impair the performance of the Doona Car Seat in case of a crash.

Simple Parenting offers a line of accessories designed for use with the Doona car seat, which you may find on our website or at your local distributor.
http://simpleparenting.co/accessories/

Do you have a suggestion of something to use on the Doona when it is cold?

We currently have two winter accessories. The Winter Cover fits over the lower portion of your Doona and snaps onto the shell to keep your child warm and comfortable. The Footmuff provides full-length coverage, with slots in the back to ensure that your child can be safely harnessed. The Footmuff includes a blanket and a zipper pocket on the front. Both items are made from water-repellent, weather-proof material, are machine washable, and have adjustable collars with soft faux-fur linings.

Can you let me know what cup holder accessory is compatible with Doona?

We specifically do not offer a cup holder because it would not be safe with the handle movement, and people might forget to remove the cup before moving the handle to the carry position. Therefore, we cannot suggest a universal cup holder that works with Doona since we have never tested one.

However, we have a few custom-made bags for the Doona that have space for bottles on the side, like the Essentials bag: http://simpleparenting.co/accessories/. It's not a cup holder but holds bottles very nicely.

Is the Doona compatible with a buggy board or foot rest?

As of now, we are not aware of a buggy board or foot rest that is compatible with the Doona. We make sure to test all products with the Doona to ensure that they are 100% safe and compatible. Unfortunately, we have not tested this against all buggy boards on the market and therefore do not have an official answer for you. However, we don't think most buggy boards would fit on the Doona because it doesn't have a lower bar like some other strollers. 

Handle

I noticed my handle bars have loosened when I steer my stroller. I love using this stroller for my baby and I wanted to know how this can get fixed as soon as possible.

You can definitely tighten the handle of the Doona. It is important for you to know that the handle is supposed to be a little loose due to the movement of the 3 positions of the handle. However, if you have had your Doona for a while, then it is possible that it has loosened over time. Your local distributor will need to review your video so they can better assess the level of the shaking. If it needs to be tightened, of course, they will explain how you can do it.

The handle does not rotate what should I do?

To rotate the handle, press both white buttons simultaneously (located on both sides of the handles) and then rotate the handle to the desired position. 

How do I use and extend the handle?

The handle of the Doona can only be extended when the handle is in a rear-facing stroller position. To rotate the handle into a stroller mode, press both white buttons simultaneously (located on both sides of the handles) and then rotate the handle to the rear-facing stroller position. To extend the handle, press the white button at the top of the handle and then pull the handle towards you.

Recently the left side of my handle does not stay up in the extended position on the first try. It often takes one or two tries to get it to remain extended. Is there anything you can do about it?

First, try to pull the handle up swiftly and not slowly. Often, this can happen when the left and right sides are not pulled at the same time. If your handle doesn't with the small "pins" in the holes of the handle, you will need to take a video of what is happening and send it to your local distributor to determine the issue. 

I am 6'3" and the Doona handle is a little low for me. Is there is a way for extend more the handle or an add-on?

Currently, the height of the handlebar is as far out as it extends for the Doona. The biggest issue with strollers and tall people is generally the bar between the wheels when walking, because tall people kick it, which the Doona does not have. When fully extended, the Doona is 99cm (39 inches) off the ground. Someone who is 6'5" might have an issue. Perhaps, because the Doona does not sit on top of a stroller frame, it seems low. But if you put it next to other popular strollers in the market, that you would see it is as low as them (and that their handles are the same height as Doona's, too). 

Why does it look like the handle is different for the US versus EU Doona? Is there a difference?

A difference between both versions of the Doona is, indeed, the handle. But only when installing the Doona with the vehicle seat belt. The route of the seat belt goes through the handle of the US Doona, whereas the route of the seat belt goes through the actual seat of the Doona.

3 Modes

What are the different ways to use the Doona?

Doona™ has three modes for use in different situations:
o Car Seat mode – This is intended for use in a vehicle. The wheels are tucked under the Doona body and the handle is placed in Anti-Rebound mode and pressed against the vehicle seat back to prevent rebounding in case of a crash. Doona should only be used in car seat mode when in a vehicle.
o Pull-Along mode – This is intended for walking and maneuvering in tight or crowded spaces. The wheels are out and the handle is in the vertically upright position to allow pulling the Doona right alongside the parent.
o On-the-Go mode – This is intended for walking in open spaces – just like a stroller. The wheels are out and the handle is extended at a 45-degree angle towards the parent.

Is the Doona back reclinable?

No, the Doona is not reclinable, but the Infant Insert should be used when from newborn until 3 months or 5 kg / 11 lbs. The Infant Insert has a near-flat ergonomic position and provides additional padding adjusted for newborn infants. 

Cost

How much does the Doona cost?

You need to contact your local distributor to get the cost in your country: https://simpleparenting.co/international-partners/ 

Where to buy

Where can I buy the Doona?

You need to contact your local distributor to get a list of retailers in your country: https://simpleparenting.co/international-partners/. Since Doona is a safe product, be sure to only buy it from a registered dealer, so you make sure that you do not buy a knockoff (they are not tested nor are they crash tested). 

I want to buy a Doona from a store that isn't showing Doona logo. How can I know it isn't a fake?

It is always important to only purchase Doonas from a registered dealer. Fraudulent, fake knockoffs of Doona are unsafe since no safety testing has been done on these Doonas, which makes them an actual death trap for a baby in a car accident. Since this is a car seat, it is better to buy one that has passed safety testing.

If you would like to contact your local distributor to find out about the registered dealers in your area, please find your local distributor here: https://simpleparenting.co/international-partners/

I've checked your list of distributors and didn't find my country on it. Can you ship to a country that doesn't have a distributor?

You can contact one of our distributors closest to you and see if they can ship to you: https://simpleparenting.co/international-partners/. But please note that if there are any problems in the future, you would not be covered under the warranty of your local distributor, since there is no distributor in your country.

Infant Insert

What is the Infant Insert?

Specifically designed for newborn babies, the Doona Infant Insert provides young babies with the highest level of safety and comfort. Developed alongside global engineering, safety, and medical experts, the Infant Insert supports your baby’s posture by mimicking a natural position, thus granting parents and babies the freedom to travel together.

The Infant Insert has a near-flat ergonomic position, provides additional padding adjusted for newborn infants, and is made of bamboo charcoal fiber textile, is anti-bacterial, hypoallergenic, and humidity & thermal regulating. 

Why should I use the Infant Insert?

The Infant Insert was specifically designed for newborn babies and provides newborn babies (until approximately 3 months) with the highest levels of safety and comfort. Developed alongside global engineering, safety, and medical experts, the Infant Insert supports your baby’s posture, by mimicking a natural position, thus granting parents and babies the freedom to travel together. 

What age should the Infant Insert be removed?

The Infant Insert should be removed by 3 months or 5 kgs / 11 lbs.

When should I remove the Infant Insert?

When the harness straps feel too tight for your baby, you should first verify that the shoulder straps are threaded in the correct height for the baby’s shoulders at or slightly below their shoulders. Make sure that the harness straps, at the back of the Doona, are threaded between the Doona body and the metal bar. If the straps still feel too tight, then your baby has outgrown the Infant Insert and you can remove it. Make sure you keep using Head Support for the protection of your baby. 

My baby is only a few months old and the harness straps feel too tight, what should I do?

"•        Check if the baby has outgrown the Infant Insert and remove it. By 3 months or 5 kgs / 11 lbs, the Infant Insert should be removed.
•        Make sure that the harness straps, at the back of the Doona, are threaded between the Doona body and the metal bar and not over the metal bar. 
•        Make sure the shoulder straps are not twisted. 
•        Verify that the shoulder straps are threaded in the harness slot that is at or slightly below your child's shoulders."

Can the Infant Insert be washed?

All of the fabric of the Doona (aside from the harness, which cannot be removed) can go into the washing machine and be washed on a COLD, DELICATE cycle. Be sure to wash them by themselves (meaning, not with other clothing that could possibly tear them) and hang them out to dry. Everything can be washed, even the Infant Insert and Head Support. But do not put anything in the dryer.

Head Support

What is the Head Support?

Based on energy-absorbing memory foam technology, the Doona Head Support provides the baby with improved side impact protection. It is made of bamboo charcoal fiber textile. is anti-bacterial, hypoallergenic, and humidity & thermal regulating.

When should the Head Support be removed?

Doona was tested with and without the Head Support, as well as with and without the Infant Insert, and successfully passed the FMVSS 213 in all instances. However, we say that it is important not to remove it when driving because it offers more side impact protection in the unfortunate case of an accident.

Of course, you can remove it, though, if your baby is uncomfortable. It is your prerogative as the parent and the Doona will still be safe. The Doona itself provides extra side impact protection due to the space for the wheels, and the Head Support just gives extra protection.

As the makers of a car seat company, we want to ensure that our customers are using the Doona in the safest way possible, which is why we say it is mandatory to keep the Head Support in at all times (in the car).

My baby is uncomfortable with the Head Support. Is it safe to remove it from the Doona?

We say that it is important not to remove the Head Support when driving because it offers more side impact protection in the unfortunate case of an accident. However, the Doona was tested with and without the Head Support, as well as with and without the Infant Insert, and successfully passed the FMVSS 213 in all instances.
 
Therefore, you can remove it if your baby is uncomfortable. It is your prerogative as the parent and the Doona will still be safe. The Doona itself provides extra side impact protection due to the space for the wheels, and the Head Support just gives extra protection.

My baby is sweaty. What can we do?

Just to give you a little more peace of mind regarding your Doona, in general, most car seats have a shell design in order to provide protection for babies in case of a car accident (God forbid). Therefore, we developed the Infant Insert and Head Support with special baby-safe material made of Bamboo Charcoal Fiber textile, which is:
- Anti-bacterial
- Hypoallergenic
- Humidity & thermal regulating

All materials used for the Doona have been carefully tested and approved under the most strict US and European standards and regulations. With a shell design to protect the baby, it would be difficult to design air ventilation in a way that will not harm the function of the car seat in case of an accident. Therefore, we designed it with bamboo material, which is humidity and thermal regulating, similar to dry-fit exercise material cloth. 

Since the Head Support was designed to give babies extra protection while in the car, in case of a side impact, we recommend keeping it at all times. Of course, since you are the parent, if you feel as though your baby would be more comfortable with the Head Support removed, that is your prerogative as the caretaker. If your baby has exceeded 5 kg/11lbs, you can remove the Infant Insert, which will enable more space and air for your baby.

Can the Head Support be washed?

All of the removable fabric on the Doona is washable. The Head Support, Infant Insert and canopy should be hand washed. The seat cover is machine washable on a cold gentle cycle. Wash it alone or in a garment bag to protect the fabric. Line dry all items, do not put them in a dryer. 

Usage after an accident

We got into an accident. Our baby wasn't in the car, nor was the Doona, but the ISOFIX base was. Does it need to be replaced?

In the US, the rules which apply to the use of a car seat after the unfortunate event of a moderate to severe accident apply also to the base of the car seat.

The reason why you should not use a car seat after a meaningful accident is that it is virtually impossible to assess the impact of the accident on the car seat (and base) and assure its structural integrity. Even if there are no visible damages to the product some components might be damaged to a point where they might fail to serve their purpose in case of another accident.

This is what NHTSA (the USA National Highway Traffic Safety Administration) states with regards to using a car seat after an accident: https://www.nhtsa.gov/car-seats-and-booster-seats/car-seat-use-after-crash 

Usage after an accident

We got into an accident. Is our LATCH base still okay to use?

The rules which apply to the use of a car seat after the unfortunate event of a moderate to severe accident apply also to the base of the car seat. In the U.S., we recommend replacing your Doona's base after it has been involved in an accident. Please contact your insurance company for a replacement.

The reason why you should not use a car seat after a meaningful accident is that it is virtually impossible to assess the impact of the accident on the car seat (and base) and assure its structural integrity. Even if there are no visible damages to the product some components might be damaged to a point where they might fail to serve their purpose in case of another accident.

This is what NHTSA (the USA National Highway Traffic Safety Administration) states with regards to using a car seat after an accident: https://www.nhtsa.gov/car-seats-and-booster-seats/car-seat-use-after-crash 

Sunshade Extension

How can I protect my baby from the sun?

The Doona canopy (which comes with the Doona) has been designed to protect your baby from the sun. Yet, the Doona Sunshade Extension is designed to provide extra protection from the sun for your baby. You may purchase the Doona Sunshade Extension from your local retailer.

Can I use the Sunshade Extension in the car?

The Doona Sunshade Extension was designed to provide the baby with excellent protection from extreme sunlight. The Sunshade Extension provides the baby with excellent sunlight protection with a UPF rating of 50 and has been tested and certified to be used both in and out of the car.

360 Protection

Can I use the Sunshade Extension and Insect Net at the same time?

In theory, both can probably fit on the Doona at the same time, but it might, in the long run, damage one of both of them, since they attach at the same place in the back of the Doona. We have designed the 360 Protection in order to combine the benefits of both products. 

Can I use the 360 Protection in the car?

The Doona 360 Protection was designed to protect your child from sunlight and insects. With a UPF rating of 50 and mesh fabric to provide complete protection, it has been tested and certified to use both in and out of the car. 

Insect Net

How can I protect my baby from insects?

The Doona Insect Net is designed especially for the purpose, to protect your baby from insects. You may purchase the Doona Insect Net from your local retailer. 

Rain Cover

How can I protect my baby from the rain?

The Doona rain cover is designed to protect your baby from the rain. You may purchase the Doona Rain Cover from your local retailer. For more information visit http://simpleparenting.co/accessories/ 

Can I use the Rain Cover in the car?

The Doona Rain Cover was designed to provide the baby with excellent protection from rain and wind and has been tested and certified to be used both in and out of the car. 

How can the Rain Cover be cleaned?

If dirty, wipe with a wet cloth (or baby's wet wipe, if plain water doesn't remove the excess dirt).

Vehicle Seat Protector

How can I protect my vehicle seat when using Doona?

The Doona wheels are designed in a way they do not touch the vehicle seat. Yet, if you wish to ensure additional protection of your vehicle seat, the Doona wheel covers were designed just for that. In addition, the Vehicle Seat Protector comes as a present inside every Doona. 

Fabric Set

Can the fabric of the Doona be washed?

All of the removable fabric on the Doona is washable. The Head Support, Infant Insert and canopy should be hand washed. The seat cover is machine washable on a cold gentle cycle. Wash it alone or in a garment bag to protect the fabric. Line dry all items, do not put them in a dryer.

I got a hole in my Doona's fabric. Is this covered by the 2-year warranty?

Generally, textile is not covered under the 2-year warranty. However, you can send a picture of your issue to your local distributor and they will decide: http://simpleparenting.co/international-partners/. 

LATCH base usage

Can I use the Doona without the base?

Yes, you can install the Doona without the base using either the Standard Installation or the European Installation method. Details can be found in the user guide, U.S. pages 47 - 56, or how-to videos on our website: https://youtu.be/DqmsixEsHOU and https://youtu.be/jY2tLscJsBc

Does the LATCH base fit any other car seat?

Only Doonas fit the LATCH base (just like any car seat). Car seats only fit their brand and will not fit other ones). 

What do I need to check after I have installed the LATCH base?

After installing the LATCH base, check the angle indicator to make sure it is centered in green.
The base should move less than an inch along the belt path. The base should be installed with either the lower anchors or the seat belt, not both. If installed with the seat belt, the seat belt should not be twisted, and the shoulder belt lock-off should be used only on the side opposite the buckle. Lock-off the seat belt. If using the lower anchors, make sure the webbing is not twisted. When the Doona is installed on the base, the base release button should change from red to green.

My Doona won't click into the base anymore. Help please.

Check that you did not recently change the shoulder straps/cover. It often happens that customers who do this do not reinstall the straps correctly, which therefore makes it impossible to click the Doona into the base.
If the harness was put on the outside of this bar, then it won't click into the base. If this doesn't help, you can contact your local distributor for more help.

I want to use the Doona with a base but don't have the ISOFIX connectors. What can I do?

If you live in the US, the LATCH base can be attached in three different ways (two of them being with a seat belt):
https://www.youtube.com/watch?v=2XehX0Ms6bg - latch connectors (if you don't have this, it's okay)
https://youtu.be/HOllazm2qTI - shoulder belt
https://www.youtube.com/watch?v=mfI77imWIBQ - lap belt

If you are from Europe or somewhere that sells the EU version of the Doona, this has been tested for the ISOFIX base. Unfortunately, the ISOFIX base can only be attached with the ISOFIX connectors, as you said: https://www.youtube.com/watch?v=m0X9wlly4tA

However, the Doona can be installed with the car's seat belt, seen here: https://www.youtube.com/watch?v=iWj5DDpYpcA

The other option you have is to see if ISOFIX connectors can be installed in your car (most probably from your car seat manufacturer).

Can I install Doona car seat using both the base AND the vehicle seat belt?

No, the Doona car seat should be installed using only one installation method, either by the vehicle’s seat belt or the base (ISOFIX base in EU version or LATCH base in US version). Always refer to the user guide for detailed instructions. 

ISOFIX base usage

What is ISOFIX?

ISOFIX is an international standard for safely and easily attaching an infant car seat in vehicles without using the vehicle’s seat belts. Using ISOFIX connectors dramatically reduces installation errors and improves the safety of the car seat. The name ISOFIX comes from the merge ISO (International Standardization Organization) and FIX (Fixation). The ISOFIX standard warrants two main safety elements:
Rigid ISOFIX connectors on the car seat base, which connects to the standard anchor points in the vehicle seat.
Reinforces adjustable support leg (also called foot prop)
Some cars made prior to 2006, are equipped with ISOFIX anchor points but now all cars are equipped with them. 

How can I install my ISOFIX base?

You may find detailed instructions on How to install the ISOFIX base in the user guide: https://simpleparenting.co/user-guides/, Europe: page 15.
How to Use videos on our website: https://simpleparenting.co/howtouse/
Installation video: https://youtu.be/m0X9wlly4tA
Instructions on our website: https://simpleparenting.co/isofix-base/ 

Does the Isofix base fit any other car seat?

Only Doonas fit the ISOFIX base (just like any car seat). Car seats only fit their brand and will not fit other ones). 

Can I install the ISOFIX base with the vehicle belt?

No, the ISOFIX base can be installed in the car only using the ISOFIX connectors according to the ECE R44 standard requirements. 

Can I use the ISOFIX with underfloor storage?

No, you cannot use the ISOFIX with underfloor storage, because in the event of an accident, immense forces can push down on the base's leg and could, in theory, breaks through into the hollow hole of the floor of the car.

Can I install the doona ISOFIX base safely in my car that has underfloor storage if I use the storage box fillers?

This is a great question that should be addressed to your car company and not to us because we cannot assess the durability and strength of their underfloor storage fillers. We have never crash-tested our Doona in the ISOFIX base with a storage filler, so we can really not say how the base would perform. But it is highly likely that your car company has tested this and they should be able to tell you if it passed all tests. If they can confirm that the storage fillers are fit for using ISOFIX bases with fillers, then the Doona base should be fine to use as well.
  
In the meantime, you can check whether all rear seats in your car to see if they have underfloor storage because you might be able to place the Doona in a seat that is not directly above such a storage compartment.
 
Please remember that you do not have to use an ISOFIX base in order to use the Doona. And if the Doona is installed properly in the car, without the base, it is just as safe as using the Doona with a base. Remember that the Doona ISOFIX base provides two main benefits: 1) convenience – it is much simpler to click the Doona into and out of the base when you get in and out of the car with your Doona, and 2) proper installation – when using the base it is much easier to confirm that you have installed the Doona properly as the base has green indicators which confirm the proper installation. So while there are clear benefits to using the base, we still tell parents that from a pure safety point of view, they can feel free to use the Doona without the base so long as they install the Doona properly with the vehicle's seat belt.

How can I ensure the ISOFIX will fit my car?

The fitting list is based on the information received from the different car manufacturers pertaining to certain dimensions in the different models. Nevertheless, it is important to understand that the fitting list cannot be considered 100% accurate. One of the reasons is that there are slight variations even between different models of the same car, and between the same models in different countries. The best way to assure that the ISOFIX fits a customer’s car is to verify this at the time of purchase by installing the base in the car. Our car fitting list is here: https://simpleparenting.co/isofix-base/

There are ISOFIX loops in the back seat of my car, but this car model is not mentioned in your car list. Will it still fit?

The most important thing to check is if your car has ISOFIX connectors. If it does, it is pretty likely that the Doona ISOFIX base will fit. However, it is best to go to a store with your car to check if the Doona fits properly. Unfortunately, cars vary in every country, even if it is the exact same car model! The ISOFIX list is a general list and is not 100% accurate, which is why we always recommend trying it in person.

My car is not listed in the car fitting list. How do I know if it will fit?

Doona is certified as a Universal car seat, and as such, it fits all cars that can accommodate a newborn car seat. There might still be cars in which the Doona won’t fit (e.g. super-compact sports cars), but if the Doona doesn’t fit neither will any other car seats. The Fitting List on our website does not pertain to the Doona but only to the ISOFIX base, which is not sold in the US: https://simpleparenting.co/isofix-base/ 

What do I need to check after I have installed the ISOFIX base?

After installing the ISOFIX Base, ensure that:
ISOFIX connectors are properly installed in the car.
An ISOFIX support leg rests firmly on the floor of the vehicle. The color indicator should change from red to green.
Doona is properly connected to the ISOFIX base (tilt Doona to ensure it's connected to the base).

The leg of my ISOFIX base is too short. Do you have any extensions for this?

The ISOFIX support leg should be extended until it touches the floor and the indicators are green (or at least half green). In case the leg is extended to the maximum, and the indicators are still red (the distance is too big), first make sure there is no storage place under the seat and/or the vehicle bottom space. According to the experts from the TNO organization (https://www.tno.nl), for the support-leg gap, you can fill the gap with some flat material like Styrodur, or neoprene rubber. It’s not the most beautiful solution, but it works and is safe. 

What is Semi-Universal approval?

Semi-universal approval is when, in addition to the standard requirements, it also requires the use of an additional safety or anti-rotation device foot prop. This may affect the compatibility with certain vehicles. It also requires additional testing. The ISOFIX base is semi-universal.